Guarantee  

 

Shopping on the East of Eden Plants website - How does it work?

Our shopping Guarantee
‘We don’t sell cheap – we sell quality at realistically low prices’. This is our guiding principle. We create quality gardens and plantscapes: we sell the garden accessories and interior accessories that we use ourselves to match our designs. Items for sale through the East of Eden Plants website have been used by us in a design and come from our trade partnership suppliers. If the product has impressed us with its design and build quality, and the manufacturer can deliver direct to your door we ask for it to be included in our shop. We have found other products and suppliers through our commercial work. We are only interested in outstanding quality. If we come across an item that doesn’t impress us, we don’t sell it. You may be able to buy cheaper alternatives, no doubt, somewhere; but the quality may suffer, be less effective or last for a shorter time. We believe in finding and using quality affordable products: this is what we sell on our web-site; life is too short to use less.

All items are direct from us or the manufacturer – no seconds
We believe online shopping is a viable alternative to high street and garden centre shopping: none of our suppliers will risk selling you anything but first class products, because they are the manufacturers themselves. Their reputation is on the line as much as ours. We don’t hold vast stocks for quick turnover– therefore we can sell the manufacturers’ best items. You are the buyer: if you like the item, and like the price, buy it; you won't find better if you were to walk through the manufacturer’s own warehouse.

We don’t hold vast stocks – therefore we can sell the manufacturers’ best items. You are the buyer: if you like the item, and like the price, buy it; you won't find better if you were to walk through the manufacturer’s own warehouse.

Direct Delivery
All items for sale will be delivered directly to you, via a carrier or postal service, straight to your door.

Accounts
Creating an account offers many advantages, including being able to view your previous orders and taking advantage of discounts for bulk and trade orders. You also get access to our constantly updated download library of over 30 free catalogues of plants, guides, accessories and design tips.

Delivery & VAT
All prices advertised include VAT. Delivery & handling charges are calculated by weight and quantity and are for delivery to UK Mainland. Delivery charge is halved for 5 or more items (3 or more for plants). An additional charge is made for International delivery. Contact customer Support for details. There are no hidden extras. Deliveries will normally reach you within 7 working days by courier or Royal Mail.

Safe and Secure Payment
The on-line payment methods that we use are guaranteed safe and secure payment sites, and are in general use by other on-line shops in the UK. If we didn’t think shopping at East of Eden Plants was as safe and as rewarding as high street and garden centre shopping we wouldn’t do it. You can also pay us by phone if you prefer.

Quality Assured
We have done everything we can to offer you the very best in garden accessories and plantscape accessories for indoor and outdoor use, available in the UK. If you are in doubt about where or how you should use any item, please ask us first.

Always striving to improve
Should you come across an outstanding garden accessory item elsewhere that you think we, and others, would benefit from, please let us know. If you have any general good advice to give, we will pass that on, too.

 

Life is a joy; gardening is life – Happy gardening!

Return